A very male-dominated environment as far as the therapists are concerned and it would be more balanced with at least one female therapist, rather than just the two female receptionists. Strangely old-fashioned atmosphere I think because of this - like stepping back into a typing pool in the 1960s. I did not appreciate my therapist greeting me with a coffee and glass of water - for him. Not a professional or engaging start. Nothing wrong with his skills but altogether a peculiarly off-putting experience of the practice as a whole. – Most importantly, do you have any constructive feedback or rave reviews for us?
- 6/10 – How would you rate your overall experience at West London Physio?
- 5/10 – How satisfied are you with our communication of your diagnosis and treatment plan?
- 5/10 – How happy were you with the treatment you received?
- 5/10 – How likely are you to recommend us to your family or friends?
Linda Fitzsimons – 28 Nov 19
Hi Linda,
Thanks for taking the time to leave your feedback. Historically we’ve been a majority female practice, but I agree that it would be great to have another female physio and we’re currently looking for one to cover a maternity leave position. In relation to our reception team we actually have a mixed male and female reception team, so you must have been with us on a day when our male receptionist wasn’t there. Rest assured we are a diverse bunch! I’m also sorry that you weren’t offered a drink. We try to make a point of offering all of our patients a drink when they arrive, so will redouble our efforts on that front.
To your point on us having a bit of a 1960’s feel. We’ve tried to create an atmosphere where patients feel comfortable, listened to, and not rushed. That’s not often seen in modern day healthcare. I guess some feel that’s old fashioned, but we think it’s how healthcare should be. We’re a progressive clinic with a world class team of clinicians and the most caring of reception teams. We aim to provide the best care, in a great environment. So I sincerely apologise that we didn't achieve that for you.
Kind regards,
Cameron
Cameron Tudor –