I know that 30 m is standard for physio sessions, but sessions inevitably run a bit late, it would be better to have a gap between patients or slightly longer sessions – Most importantly, do you have any constructive feedback or rave reviews for us?
- 8/10 – How would you rate your overall experience at West London Physio?
- 8/10 – How satisfied are you with our communication of your diagnosis and treatment plan?
- 8/10 – How happy were you with the treatment you received?
- 9/10 – How likely are you to recommend us to your family or friends?
Silvia Loreti – 09 Jun 16
Dear Silvia,
We apologise for occasionally running late. We try our best to keep to time, however on occasions we simply run over if there has been a particularly complex problem. We never cut short your session, however as you may know our 'care guarantee' ensures you shouldn't pay if there is any part of your experience that is not to the highest standard. Therefore, while your review is otherwise great, we'll make sure you don't pay for your next session with us.
Kind Regards,
Cameron Tudor
West London Physio –